How to Stop All Safaricom Promotional Messages

Promotional messages can be disruptive, especially when arriving at inconvenient times (or any time). More concerning is that some of these messages may activate unwanted services that deduct from your airtime without your explicit consent. By opting out, you declutter your inbox and protect your account balance.

How to Stop Promotional Messages on Safaricom

Are you tired of receiving promotional sms irrelevant to your interests? Don’t worry; you can stop receiving all messages from promotional sender IDs or block them from specific senders. This ensures that you only receive messages that are of interest to you.

Safaricom has provided a straightforward method to opt out of promotional sms:

1. Dial *456# on your phone.
2. Select option 9: STOP.
3. Choose option 5: MARKETING MESSAGES.
4. Select option 1: STOP PROMOTIONAL MESSAGES.
5. Enter the name of the sender you wish to stop.

Alternatively, for a more comprehensive solution:

1. Dial *456#
2. Select option 9: STOP.
3. Choose option 5: MARKETING MESSAGES.
4. Select option 2: STOP ALL PROMO MESSAGES.

Activating via MySafaricom

1. Download the MySafaricom App from your preferred app store.
2. Log in and tap on ‘Account.’
3. Select ‘My Subscriptions’> ‘Promotional Messages.’
4. Toggle ‘Allow Messages’ and choose your preference.

This second method will block all promotional sms at once, saving you the trouble of entering individual sender names.

Additional Tips

• Before proceeding, it might be helpful to review your SMS inbox to identify specific senders you want to block.
• If you prefer to opt out of all promotional messages in one go, you can call Safaricom customer care at 100 for assistance.
• This method can also be used to opt out of Safaricom’s own promotional sms. Simply enter “Safaricom” as the sender’s name when prompted.

A word of caution: be aware that opting out of Safaricom’s promotional sms means you won’t receive notifications about new offers or promotions. While this reduces clutter, you might miss out on potentially beneficial deals.

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