KPLC Meter Errors: The KPLC prepaid meters operate in a manner whereby a customer buys KPLC token units, inputs them to the meter, and depending on the consumption rate, the units will decrease daily until depletion thus requiring a top-up.
The benefits of such a system in comparison to postpaid is that it helps in power consumption management as well as does not require frequent meter readings.
Some of Prepaid Meter Errors And How To Fix Them.
a) How To Fix KPLC Meter ‘Plc’ Error
PLC error occurs when there is a disconnection between the meter and CIU. To remedy this, make sure that the meter is plugged into a wall socket when loading, the switch is on, and/or check if there is a break in the circuit – in-house wiring when loading.
b) How To Fix KPLC Meter ‘Connection Fail’ Error
For this type of error, confirm that sufficient power is entering the CIU by plugging directly into an electric outlet such as a wall socket without using a power extension cable.
If this does not work, try and use heavy-duty batteries/rechargeable batteries.
Alternatively, try plugging the CIU at a neighbor’s house who shares the same electric line as you or is nearer to the meter box.
READ ON: How To Load KPLC Token On Prepaid Meter When Meter Is Off Or Online
c) How To Fix KPLC Meter ‘-ve digit’ Error
This is at times caused due to bypass or the interlocking of the earth and neutral wires and may require the services of a trained electrician to sort out the error.
d) How To Fix KPLC Meter ‘Bypass’ Error
This type of error may be a result of non-proper wiring whereby the earth and neutral wires are touching, therefore, requiring an electrician and at times may be due to ‘stolen’ electricity whereby a tamper code is required.
READ ALSO: How to Buy KPLC Tokens Without Paying Transaction Charges
e) How To Fix KPLC Meter Blank Screen
Fully functioning prepaid meters do not display a blank screen even when the token units are depleted. The only time that this normally occurs is when there is a power outage.
Therefore, if you happen to experience a blank screen, make sure that the main power switch is ON and the CIU is firmly connected to the meter.
Alternatively, if your CIU uses batteries, change them and attempt the connection once more.
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